FAQs

• How can we be sure you will remember all we have asked for?
• How do we know that you won’t send someone else on the day?
• Why are we different to other Mobile Disco companies?
• Do you have any references/testimonials from previous customers?
• Do you only provide discos?
• How would you cope if you were ill and could not attend our function?
• One of my guests suffers from epilepsy, do you use strobe lighting?
• How about an emergency breakdown on the way to our event?
• I've been told by my venue that my Disco must have full Public Liability Insurance and that all their equipment must be fully PAT tested?
• How can we be sure you will remember all we have asked for?
• Can we see you in action before we book?
• Can you play background music during the meal?
• Do you use old fashioned disco lighting such as wooden light screens, rope lights, police lights and traffic lights?
• Do you have a Demo CD you could send us?
• Do you use mist machines or smoke machines?
• What do your disco systems look like?
• Can I have Venue Paint without a disco as I'm having a band?
• Our reception is in a marquee. How will the new Smoking law effect us?
• What does public liability insurance cover us for?
• If I book a package now to secure a date, can I add on some options within a few weeks once we had decided what we would like?
• How quick will you respond to my email?
• Can we order options on their own, without a disco?
• When I log in to view my booking I can't find my music list. Where is it?
• You look like a big company. I'm not sure you will be able to offer me personal service?
• If I'm the last of several customers to book a particular date, how do I know my disco will look as good as the first?
• We are really fussy about who we'll book. Can we meet you in person before we book?
• Do you do other discos, we don't actually need a wedding disco?
• We need a DJ for a Birthday Disco, can you help?
• Do you do other discos, I actually need one for my anniversary?
• We're worried about the recession. How long have you been in business?
• Are you just a one man hobby DJ, doing this part time to make some extra cash?
• Can you recommend a good band?
• I've forgotten my password and I can't login. What should I do?
• Do you contact us before the day?
• Do we need to contact you before the day?
• I can never remember my password, can I change it to something more memorable?
• Can you show me exactly what your discos look like?
• Have you got any video footage of your disco in action?
• Do you have any video footage of Venue Paint in action?
• Could you give me the cost for 2 radio mics please - for use throughout the speeches?
• Could you tell me more about the lighting rig the DJ will bring? What do you use?

• What music do you play?
• How up to date is your music collection?
• Why can’t we give you a complete list of songs to last the entire night, from start to finish?
• Will you play 'tacky' songs such as The Birdie Song?
• How do we organise our first dance?
• Will you only bring the songs on my list on the night?
• Will the music sound like it's coming from a computer?
• Will there be gaps between songs on the computer?
• I don't like using the internet. Is it going to be difficult to compile a playlist?
• My email doesn't always work. What if I cant send my list to you in time?
• What if my list is not working on the night?
• How up to date is your music collection?
• Can we still bring some of our own CD's for you to play?
• You already have our first dance on your library, do we still need to supply it on a CD?
• I can't find a Artist in the music library such as The Killers?
• My venue has said that any DJ's using MP3's must have a ProDub license. Is this true?
• Are you licensed to play MP3's ?
• When do we have to finish making our play list by?
• I've finished my song list. How do I get it to you, do I have to send it?
• Can we give you our first dance on a memory stick?

• How long do you take to set-up?
• What time do you normally start?
• How much power do you need?
• How much space do you need?
• What time do you normally finish?
• Which areas do you cover?
• Do you need to see the venue?
• What time do you play the first dance?
• What happens to our list if we are running late?
• Can you setup the entertainment prior to our arrival at the venue?
• The venue has a smoke detector system and a noise limiter fitted; will this affect you?
• Do you charge extra to go upstairs?
• We are holding our wedding recepiton in Dorset. Would that be a problem?
• We may need to change our timings as we get nearer to the day, can we do this?
• I am confused between the start time and the set up time. I would like evening entertainment to start at 8pm so what is the recommended set up time?
• What do you mean by 'Set Up By Time' and how is this different to the Start Time?
• Do you offer a site visit service?
• Do you subcontract other to companies in the local area to maximise your availablity? If not, how come you can be at all the mentioned locations throughout the year?
• Our venue has a sound limiter to 90 decibels. I just wanted to check that this wasn't going to cause your DJ or equipment a problem?
• Do you offer an early set up service?
• We need our disco setting up before our meal. Can you do this?
• Can we make changes to our booking after we have booked?
• Could you please advise how much space the DJ and equipment will need?
• Could you tell me the additional cost to have the equipment set up by 3pm?

• What are your DJ’s like?
• Do I have to supply your DJ with food etc?
• What will you wear on the day?
• We have a wide age group attending. Can you get them all dancing?
• Do you accept play lists as we have some favourite songs we would like the DJ to play at our party?
• Do you play the music very loud all night?
• Will you keep talking on the microphone over the music all night?
• How old are your DJ's?

• Why don't you have a set price list to send out?
• When do I have to pay you the balance?
• Why are we cheaper than some other discos?
• Why do we cost more than some other Discos?
• How much do you charge?
• Do you charge extra for performing upstairs?
• We want to pay our balance by cheque. Who should we make the cheque out to?
• Can we pay our balance by Cheque?
• Can we pay our balance via a bank transfer?
• Is there a charge for using a credit card to make payment?
• Do your prices include VAT?
• Have your prices increased recently?
• When do I have to pay the balance due?
• Can I pay my balance due early?
• How much does Venue Paint cost?

• How far in advance should I book?
• How can we find out if you are available on our date?
• How can I book?
• How much does it cost to book?
• What happens if I want to cancel?
• Do you charge a booking fee?
• How does the Hold Date feature work?
• I love your website but I want to speak to a real person, a human being, is this possible?
• Do we need to pay the total upfront, or do we pay a deposit and the remainder at a later date?
• Is there a booking deposit and if so how much is the deposit?
• How do I retrieve a quote that I have already saved?
• When I log in I have no quotes, even though I did get a quote, why is it not displayed?