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FAQs
Service
How can we be sure you will remember all we have asked for?
How do we know that you won’t send someone else on the day?
Why are we different to other Mobile Disco companies?
Do you have any references/testimonials from previous customers?
Do you only provide discos?
How would you cope if you were ill and could not attend our function?
One of my guests suffers from epilepsy, do you use strobe lighting?
How about an emergency breakdown on the way to our event?
I've been told by my venue that my Disco must have full Public Liability Insurance and that all their equipment must be fully PAT tested?
How can we be sure you will remember all we have asked for?
Can we see you in action before we book?
Can you play background music during the meal?
Do you use old fashioned disco lighting such as wooden light screens, rope lights, police lights and traffic lights?
Do you have a Demo CD you could send us?
Do you use mist machines or smoke machines?
What do your disco systems look like?
Can I have Venue Paint without a disco as I'm having a band?
Our reception is in a marquee. How will the new Smoking law effect us?
What does public liability insurance cover us for?
If I book a package now to secure a date, can I add on some options within a few weeks once we had decided what we would like?
How quick will you respond to my email?
Can we order options on their own, without a disco?
When I log in to view my booking I can't find my music list. Where is it?
You look like a big company. I'm not sure you will be able to offer me personal service?
If I'm the last of several customers to book a particular date, how do I know my disco will look as good as the first?
We are really fussy about who we'll book. Can we meet you in person before we book?
Do you do other discos, we don't actually need a wedding disco?
We need a DJ for a Birthday Disco, can you help?
Do you do other discos, I actually need one for my anniversary?
We're worried about the recession. How long have you been in business?
Are you just a one man hobby DJ, doing this part time to make some extra cash?
Can you recommend a good band?
I've forgotten my password and I can't login. What should I do?
Do you contact us before the day?
Do we need to contact you before the day?
I can never remember my password, can I change it to something more memorable?
Can you show me exactly what your discos look like?
Have you got any video footage of your disco in action?
Do you have any video footage of Venue Paint in action?
Could you give me the cost for 2 radio mics please - for use throughout the speeches?
Could you tell me more about the lighting rig the DJ will bring? What do you use?
Music
What music do you play?
How up to date is your music collection?
Why can’t we give you a complete list of songs to last the entire night, from start to finish?
Will you play 'tacky' songs such as The Birdie Song?
How do we organise our first dance?
Will you only bring the songs on my list on the night?
Will the music sound like it's coming from a computer?
Will there be gaps between songs on the computer?
I don't like using the internet. Is it going to be difficult to compile a playlist?
My email doesn't always work. What if I cant send my list to you in time?
What if my list is not working on the night?
How up to date is your music collection?
Can we still bring some of our own CD's for you to play?
You already have our first dance on your library, do we still need to supply it on a CD?
I can't find a Artist in the music library such as The Killers?
My venue has said that any DJ's using MP3's must have a ProDub license. Is this true?
Are you licensed to play MP3's ?
When do we have to finish making our play list by?
I've finished my song list. How do I get it to you, do I have to send it?
Can we give you our first dance on a memory stick?
Logistics
How long do you take to set-up?
What time do you normally start?
How much power do you need?
How much space do you need?
What time do you normally finish?
Which areas do you cover?
Do you need to see the venue?
What time do you play the first dance?
What happens to our list if we are running late?
Can you setup the entertainment prior to our arrival at the venue?
The venue has a smoke detector system and a noise limiter fitted; will this affect you?
Do you charge extra to go upstairs?
We are holding our wedding recepiton in Dorset. Would that be a problem?
We may need to change our timings as we get nearer to the day, can we do this?
I am confused between the start time and the set up time. I would like evening entertainment to start at 8pm so what is the recommended set up time?
What do you mean by 'Set Up By Time' and how is this different to the Start Time?
Do you offer a site visit service?
Do you subcontract other to companies in the local area to maximise your availablity? If not, how come you can be at all the mentioned locations throughout the year?
Our venue has a sound limiter to 90 decibels. I just wanted to check that this wasn't going to cause your DJ or equipment a problem?
Do you offer an early set up service?
We need our disco setting up before our meal. Can you do this?
Can we make changes to our booking after we have booked?
Could you please advise how much space the DJ and equipment will need?
Could you tell me the additional cost to have the equipment set up by 3pm?
DJ
What are your DJ’s like?
Do I have to supply your DJ with food etc?
What will you wear on the day?
We have a wide age group attending. Can you get them all dancing?
Do you accept play lists as we have some favourite songs we would like the DJ to play at our party?
Do you play the music very loud all night?
Will you keep talking on the microphone over the music all night?
How old are your DJ's?
Cost
Why don't you have a set price list to send out?
When do I have to pay you the balance?
Why are we cheaper than some other discos?
Why do we cost more than some other Discos?
How much do you charge?
Do you charge extra for performing upstairs?
We want to pay our balance by cheque. Who should we make the cheque out to?
Can we pay our balance by Cheque?
Can we pay our balance via a bank transfer?
Is there a charge for using a credit card to make payment?
Do your prices include VAT?
Have your prices increased recently?
When do I have to pay the balance due?
Can I pay my balance due early?
How much does Venue Paint cost?
Booking
How far in advance should I book?
How can we find out if you are available on our date?
How can I book?
How much does it cost to book?
What happens if I want to cancel?
Do you charge a booking fee?
How does the Hold Date feature work?
I love your website but I want to speak to a real person, a human being, is this possible?
Do we need to pay the total upfront, or do we pay a deposit and the remainder at a later date?
Is there a booking deposit and if so how much is the deposit?
How do I retrieve a quote that I have already saved?
When I log in I have no quotes, even though I did get a quote, why is it not displayed?