GDPR POLICY - 2018
Blackjack Wedding Discos is committed to ensuring that your privacy is protected.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2018.
What we collect and how is the information used?
So that we can provide you with our services and respond to your email/enquiry form requests, we ask you to submit the following information: Name, e-mail, Contact Telephone Number, and your wedding date & location.
The profile data will be processed for us to be able to respond to the request and therefore has been provided by you with your consent.
Enquiries from social media or smartphones may contain analytical data such as geographical location depending on your settings for third party online services. Information shared through various social media channels may remain visible, even if the account is deleted.
Once we have provided your services or responded to your enquiry, your details may be kept on our system to ensure that we can contact you if the need arises in the future and for historical reference to the enquiry. This will not be used for direct marketing.
Under no circumstances will we share your information with any other third parties whatsoever unless you have asked us to, we have otherwise agreed this with you first or it is a legal requirement.
On booking our services after your initial enquiry, further data is required such as address, your bank account & payment details for your deposit. This is used for contractual obligations and is needed in accordance to our booking terms & conditions, without this information we cannot fulfil the contractual agreement.
What we do with the information we gather.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping on a GDPR compliant database
We may use the information to improve our products and services.
Staff & Blackjack Contractors (such as our DJ’s) are engaged in the processing and concluding of your order, including some processing of payments, and contractual services.
By submitting your personal data you agree to this. Staff have processor agreements in place in accordance to EU law.
For customers attending external events, Name, DOB and sometimes email addresses may need to be shared with the competition organiser for the purpose of entry to the event.
How long do we keep the data?
All sensitive data will be archived and kept on our system for up to 7 years as per HMRC’s regulations for this customers who have paid for a service. Enquiries will be kept for up to 12 months & archived.
Access to your data
We understand the trust that you have in us with your personal and child’s data and we are committed its security and privacy. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You may request details of personal information which we hold about you under the Data Protection Act 1998.
Blackjack uses i.content, a GDPR compliant CRM system to maintain records, invoices and for contractual emails in accordance to the bookings & contractual requirements. In order to create a marketing campaign, we use Mailchimp (another GDPR compliant system) to send our clients offer, information if they are subscribed to our marketing offers. This software also helps us to monitor how successful our campaigns are.
A selection of our Payment Gateways include GoCardless, Paypal, Stripe, Barclays and mobile card terminal providers (please e-mail for further details on terminals). All of which have their own separate GDPR guidelines on how your payment details are stored, which is accessible on their own websites.
After your event, your details are deactivated and archived. Should you wish these to be deleted you will need to write to the school to request this action. Archived details are kept for legitimate business purposes such as fraud and proof within legal cases.
If you have consented to receive online e-marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes by clicking the unsubscribe button at the bottom of the email or by e-mailing us saying “unsubscribe”.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, in transit and storage.
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