Booking Terms and Conditions
Definitions & Interpretation
The Hirers attention is particularly drawn to the provisions of clause 6 and 18.
"Balance Due Amount" means the amounting in pounds left outstanding after the Booking Deposit has been deducted.
"Balance Due Date" means the date the Balance Due Amount falls due.
"the Booking Agreement" means the Agreement relating to the booking of disco services as set out in the Conditions of the booking.
"Booking Agreement Amount" means the grand total order amount of the Booking including any extras and/or options.
"Booking Deposit" means the sum in pounds required to book disco services for the event date.
"Booking Form" means the online booking form completed by the Hirer, or Us on behalf of the Hirer
"Cancellation Charges" means amounts which may be charged to the Hirer by the Company in the event that the Agreement is cancelled by the Hirer, or in the event that Options contained within the Booking Agreement are cancelled by the Hirer.
"the Company" or "Blackjack" or "Us" or "We" means Find Your Act Entertainment Group Ltd T/a Blackjack Wedding Discos
"Company Staff" and/or "Crew" means persons, drivers, contractors, engineers, technicians, photo booth operators and disc jockeys employed by the Company to supply Services.
"Conditions" means these conditions and the Booking Agreement.
"Disco Services" means the supply of a DJ with relevant sound & lighting equipment for the provision of music & dancing, onsite at the Venue Location on the Event Date.
"Equipment" means Sound, Lighting and Special Effects equipment and also includes options, photo booths, uplighters, flight cases, stands and cabling.
"Event Date" means the day of the event that services are required.
"Extras" means optional extras, charged at an additional amount for additional goods and/or services, added to the Booking Agreement
"Fees" means additional fees and amounts which may be charged to the Booking Agreement.
"Guest(s)" means persons invited to the Venue Location by the Hirer.
"Hire" means the supply by the company of equipment on rental to the hirer.
"the Hirer" or "You" or “Customer” means any person, firm or company or corporation who or which hires disco services from the Company and shall include the Hirer's principals, servants or agents.
"Late Payment" means payments received less than 15 calendar days prior to the Event Date.
"Non Standard Access" means the access route, at the Venue Location, from the unloading point to the Disco Area is in excess of 40 metres and/or the Disco Area is accessed via a lift, stairs or steps
"Online Booking" means a booking received via www.makeitahit.co.uk or at www.findyouract.com
"Booking" means a booking received in writing or via email
"the Venue" means the Venue Owner, Operator and/or Staff & Contractors.
"the Venue Address" means the address of which the Disco Services shall be delivered.
"the Venue Location" means the event premises, suite, property or marquee.
"the Website" means the website at address: www.makeitahit.co.uk
1 - Application of Terms
These Terms & Conditions apply exclusively to every Booking Agreement with any Hirer, and that all quotations are made and all orders are accepted on and subject to these Terms & Conditions. No terms introduced by the customer shall take priority over the Company's Terms & Conditions.
2 - Additional Fees
Late payment charge - £29
To supply a copy of a Booking Agreement - £3 (via email)
To supply a copy of a Booking Agreement - £8 (written)
Parking - Variable amount (if due)
Additional performance - £29 per half hour (before midnight)
Additional performance - £49 per half hour (after midnight)
Site visit (subject to location) - £50 (minimum charge)
Admin charge for manual entry of event information not supplied by the hirer - £29
Additional planning, admin & general event management - £55 per hour (if required)
To make a material change of a Booking Agreement which results in a lesser value contract - £39
To change the Event Date of a Booking Agreement - £39 (if less than 180 days prior to the event date, cancellation charges will also apply)
3 - Balance Due
The Balance Due Amount is due 15 calendar days before the event date. We do not accept any method of payment on the night. Disco Services will not be supplied to the Hirer if the Balance Due Amount has not been paid in full. Balance payments are to be made via bank transfer (no charge) or on a debit/credit card, via our provider PayPal (as of 13th Jan 2018, with no surcharge applicable)
If you wish to make a balance payment by bank transfer please make payment to Sort code: 60-83-71 Account: 28022751. Booking Agreements that do not have the Balance Due Amount paid and cleared by the Balance Due Date will be charged a Late Payment administration charge of £19 (see fees). We do not accept any payments by Cheque.
Booking Agreements that do not have the Balance Due Amount paid and cleared 7 calendar days prior to the Event Date will be deemed cancelled by the Company and will incur relevant Cancellation Charges (see clause 6). In this instance the Company reserves the right not to attend the Venue Location on the Event Date and not to supply the Hirer with Services.
4 - Behaviour
The Hirer is held fully responsible for their and their Guest's behaviour. Company staff will not entertain abusive Hirers and/or guests, and will cease to perform during instances of threatening behaviour. The Company reserves the right to end all Disco Services early, without prior notice or refund, in the interests of Company Staff safety.
5 - Bookings
Bookings can be made online with the completion of the Booking Form and the payment of the Booking Deposit. This can only be paid with a valid debit or credit card. A non-returnable amount of £99 is required to book. Regular customers, account holders and/or corporate customers are not required to pay a booking deposit. Instead we require your intent to book, in writing, on your company headed paper, or a company email. These Terms & Conditions are legally binding, even in the absence of payment of a deposit.
6 - Booking Cancellation Charges
The Hirer may cancel the Booking Agreement at any time by doing so in writing to the Company or by email. The Booking Deposit is non-returnable. Cancellations made within the following time scales will also be liable for the following further Cancellation Charges:
210 Days or less
50% of the Balance Due Amount in £
180 Days or less
60% of the Balance Due Amount in £
150 Days or less
70% of the Balance Due Amount in £
120 Days or less
80% of the Balance Due Amount in £
90 Days or less
90% of the Balance Due Amount in £
Booking Cancellation charges due to the Company will either be automatically debited to the same card that was used to pay the Booking Deposit (This charge will be made at the time of cancellation and will be confirmed to the cardholder via email) or where this is not possible, must be paid via bank transfer within 7 days of the date of Cancellation.
7 - Complaints
In the event of a complaint the Hirer should attempt to rectify the problem with the Company's staff on the Event date at the Venue Location. Where this is deemed not possible complaints should then be made in writing to the Company or by email to: firstname.lastname@example.org within 30 calendar days of the Event Date. Complaints will be fully investigated and a response made available to the Hirer within 10 calendar days.
8 - Continuing Authority
Payments for fees, charges, deposits, goods & services must be made by using a valid credit or debit card accepted by the Company. If the Hirer has provided such card details for payment, you hereby authorise the Company to charge your card for such amounts including the Booking Deposit, The Balance Due Amount, Cancellations charges (if due) Parking expenses (if due) Damage and/or Breakage charges (if due) Additional performance (if due) and any other directly related fees and associated payments (if due). If the Company is for any reason unable to effect automatic payment via your card, we will attempt to notify you via email. It is the Hirer's responsibility to ensure that the Hirer's card details remain active, valid and in date for the full period that the Booking Agreement remains active.
9 - Balance Payments
Balance payments can only be made by bank transfer. Please make balance payments to the following bank account:
Sort Code 60 83 71
Account number 28022751
10 - Delivery and Arrival
The Company can give no guarantee to attend the Venue Address at the time stated in the Booking Agreement due to any circumstances that are out of the Company's control, e.g. adverse weather conditions, heavy traffic, road closures etc. Best attempts will always be made by the Company to deliver Services at, or before the time stated.
11 - Description
All drawings, descriptive matter, images, specifications and advertising issued by the Company and any descriptions or illustrations contained in the Company's catalogues or brochures and/or on the Company's website are issued or published for the sole purpose of giving an approximate idea of the Goods described in them. They will not form part of this Contract.
12 - Equipment Installation
All Equipment hired will be suitably and safely installed by a member of competent staff. The Company reserves the right to withdraw the use of certain Equipment if at the time, it is deemed unsafe to use such Equipment.
13 - Equipment Operation
Only Company Staff may operate the Company's equipment. Under no circumstances may unauthorised personnel tamper, move or attempt to use equipment owned by the Company. The Company also cannot accept any responsibility for damage caused to the Venue Location, or injury to caused to the Hirer, the Guests and/or the Venue Staff caused directly by third party unauthorised intervention.
14 - Force Majeure
By booking our Services you, the Hirer agrees that the Company shall not be liable for any and all losses, including damages, costs, claims, compensation and other liabilities which arise as a result of any delay or interruption in, or any non-delivery, or missed delivery or failure of the Equipment and/or Services due to circumstances beyond our or any of our suppliers' and contractors reasonable control (including, but not limited to, fire, lightning, explosion, war, disorder, flood, industrial dispute, sabotage, weather conditions, road closure, vandalism, traffic congestion, vehicle failure or acts of local or central Government or other competent authorities).
Our maximum liability arising out of or in connection with the non supply of Services on the Event Date and at the Venue Location shall be limited to the total value of the Booking Agreement in pounds (except in the case of death or personal injury caused by our negligence or in respect of fraud).
15 - General
The booking agreement shall be governed by and construed in accordance with the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales. In the event that the Agreement is translated into any other language, the English language version shall prevail. You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.
If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
16 - Health and Safety
It is solely the responsibility of the Hirer to ensure the Venue complies with current Health & Safety Regulations, holds all necessary certification including Public Liability Insurance, Public Performance Licences, and where applicable, relevant PAT test certification. The Company will ensure their equipment fully complies with the relevant and current Health & Safety legislation regarding the Equipment and Company Staff.
It is the responsibility of the Hirer and/or the Venue to provide a safe & suitable area within the Venue Location to facilitate installation of the Equipment. Any floor surface, staging, mounting area or electricity supply which is deemed unsuitable or unsafe by the Company Staff may delay or prevent installation of the Equipment. If installation cannot be completed successfully the Company cannot provide the Hirer with anyServices. In this event no refunds, in part or full, will be given for non-use of Equipment that cannot be used due to any Health & Safety implications imposed on the Company by the Hirer and/or the Venue.
17 - Insurance and Damage
The Hirer assumes all responsibility for all Equipment once it is installed at the Venue Location. It is the responsibility of the Hirer to arrange appropriate insurance for the event period. Company Vehicles and Equipment damaged by the Hirer or the Guests will be charged to the Hirer at replacement cost.
18 - Extras Cancellation Charges
The Hirer may cancel Extras contained within the Booking Agreement at any time by doing so in writing to the Company or by email to: email@example.com. Extras Cancellations made within the following time scales will also be liable for the following further Cancellation Charges:
210 Days or less
60% of the Extra(s) Value in £
180 Days or less
70% of the Extra(s) Value in £
150 Days or less
80% of the Extra(s) Value in £
120 Days or less
90% of the Extra(s) Value in £
90 Days or less
The full value of the Extra(s)
Option Cancellation charges due to the Company will be automatically added to the Hirer's current outstanding balance, at the time of Cancellation.
19 - Space and Electrical Supply
A flat, clear and safe surface must be provided by the Hirer and/or the Venue. A minimum area of 3.2 metres width by 2 metres depth by 2.4 metres height is required to facilitate correct & safe set up and installation of the Equipment. It is the Hirer's responsibility to ensure that there is sufficient and safe power available at the Event Location.
We require a minimum of 1 x 13 amp socket with 13 amps spare capacity. For larger packages, packages with Venue Paint and/or other options booked we require 2 separate 13 amp sockets with a total spare capacity of at least 20 amps. For the Club package we require 3 separate 13 amp sockets with a total spare capacity of at least 30 Amps. Electrical supply sockets must be within 10 metres of the Equipment location.
20 - Performance
Crew Arrival, Set By, Start and Finish times are clearly indicated within the online Booking Agreement. These times can be altered, subject to availability, before the event date. Start & finish times cannot be altered with less than 15 days prior notice of the Event Date. Finish times cannot be altered on the Event Date unless prior agreement has been made. The Company's staff cannot perform later than the Finish Time booked, and are not allowed to accept payment of any kind, for extra services, without prior permission and agreement to the additional fees due.
For performance durations of 5 hours or more, where refreshments and/or breaks are not made freely available, the crew (technicians & DJ's) will be entitled to a 30 minute rest break (where the performance will cease). In instances were a break in performance is not realistically feasible, our staff will continue the performance, during rest break periods, and in this instance, an additional charge of £29 will be made.
21 - Prices and Quotations
Prices displayed on the Website are live, valid and accurate. All package prices are fully inclusive of delivery (once a valid location has been entered) labour, and insurance. Quotations provided by the Website are deemed accurate but are subject to correct information being inputted by the Hirer. The Company reserves the right to override and decrease/increase a Booking Agreement Amount that is inaccurate due to incorrect geographical information supplied by the Hirer. Quotations obtained via the Company's website do not constitute a booking, a reservation or a pending reservation. The £50 online booking discount is only available to customers placing a booking online at www.makeitahit.co.uk. The £25 worth of free extras is only available to customers placing a booking online at www.makeitahit.co.uk and is only available at the time of booking.
22 - Venue Access
The Hirer and/or the Venue must make at least one safe & suitable parking space with no height restriction available to the Company Staff, at no cost to the Company, to facilitate safe & prompt unloading of the Equipment. The Hirer shall notify the Company at least 15 calendar days prior to the Event Date if the Hirer and/or the Venue are unable to provide the above. In this event the Company reserves the right to make its own parking arrangements and charge this cost in full to the Hirer.
The Hirer and/or the Venue shall notify the Company at least 15 calendar days prior to the Event Date should the Equipment be required to be installed in a position other than on a ground floor location. Failure by the Hirer to notify the Company of the correct set up location may result in delay or prevent installation of the Equipment. If installation cannot be completed successfully the Company cannot provide the Hirer with any Services. In this event no refunds, in part or full, will be given for non-use of Equipment that cannot be used due to any installation and/or access restrictions imposed on the Company by the Hirer and/or the Venue. The Company reserves the right to allow Company Staff any additional time required to complete unloading & installation at the Venue Location if the access is deemed 'Non Standard' by the Company Staff on the Event Date.
23 - Venue Restrictions
It is the Hirer's responsibility to ensure all Equipment booked (including any additional options ordered by the Hirer) is suitable for use at the Venue Location. No refunds, in part or full, will be given for non-use of Equipment that cannot be used due to any Venue restrictions imposed. Not all Equipment is designed to fit through narrow doorways and/or up staircases. It is the Hirer's responsibility to inform the Company of any access restrictions that may impede set up or Venue rules/regulations that may restrict or completely prevent specific equipment use. Performance start times may be significantly delayed if the Venue Location is not on ground floor level and the Company has not been informed of this fact, by either the Hirer or the Venue, prior to the Event Date.